Design a Logo & suggest a Tagline for CPGRAMS

Design a Logo & suggest a Tagline for CPGRAMS

About Design a Logo & suggest a Tagline for CPGRAMS

Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Ministries/Departments of Government of India and States. Every Ministry and States have role-based access to this system. CPGRAMS is also accessible to the citizens through standalone mobile application downloadable through Google Play store and mobile application integrated with UMANG.

The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant. CPGRAMS also provides appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer. After closure of grievance if the complainant is not satisfied with the resolution, he/she can provide feedback. If the rating is ‘Poor’ the option to file an appeal is enabled. The status of the Appeal can also be tracked by the petitioner with the grievance registration number. The feedback is also being taken through Feedback Call Centre. Feedback call center also facilitates citizens in filling appeal.

In accordance with federal principle of governance, the grievances relating to States are forwarded to concerned State Government for appropriate action.

The grievances are received in two forms (i) Through the CPGRAMS and (ii) through post. The grievances received by post are digitized and sent both through the System as well as by post to the Ministry/Department/State Government concerned.

Department of Administrative Reforms and Public Grievances (DARPG) invites citizens to coin a more catchy and suitable name, in substitute of CPGRAMS and suitable logo as per proposed new name, which represent the spirit of the Grievance Redressal Mechanism and Citizen empowerment to reach the government for resolution their grievances.

Rewards:

The winning entry (selected/approved nomenclature and logo) will be awarded prizes of Rs 51,000/- (Rs. fifty-one thousand) and certificate from Department of Administrative Reforms and Public Grievances.

To understand more about CPGRAMS, participants may go through Website (https://www.pgportal.gov.in)

Click here for Terms and Condition (142KB)

For more details refer the Official Publihser

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